| ||
Which credit cards do you accept?
I don't have a credit card- what other payments do you accept?
What happens if the item I ordered is not available?
How long will it take to receive my order?
Can I ship my order to a different address?
Can I have an order shipped to my P.O. Box?
How are shipping charges caculated?
I don't have a credit card- what other payments do you accept?
What happens if the item I ordered is not available?
How long will it take to receive my order?
Can I ship my order to a different address?
Can I have an order shipped to my P.O. Box?
How are shipping charges caculated?
Visa, Mastercard, Discover/Novus cards and American Express are accepted.
Back to Top
I don't have a credit card- what other payments do you accept?
We accept U.S. dollars cash (not responsible if lost in the mail), checks (10 business days clearance), and money orders payable in U.S. dollars at a U.S. location. We also accept Paypal, Billpoint and Bidpay in U.S. funds.
Back to Top
What happens if the item I ordered is not available?
We update the site on a weekly basis so over 90% of the items advertised are in stock. Unlike many sites we do not take orders for merchandise we do not have and then order hoping the factory will have them in stock. In the unlikely event there is a delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Back to Top
I don't have a credit card- what other payments do you accept?
We accept U.S. dollars cash (not responsible if lost in the mail), checks (10 business days clearance), and money orders payable in U.S. dollars at a U.S. location. We also accept Paypal, Billpoint and Bidpay in U.S. funds.
Back to Top
What happens if the item I ordered is not available?
We update the site on a weekly basis so over 90% of the items advertised are in stock. Unlike many sites we do not take orders for merchandise we do not have and then order hoping the factory will have them in stock. In the unlikely event there is a delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.Back to Top
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.Back to Top
Shipping FAQs
How long will it take to receive my order?
We ship USPS Priority Mail so delivery is usually 2-3 days from the shipping date. Unless we are holding the payment instrument for clearance we ship within 5 days of the order.Back to Top
How long will it take to receive my order?
We ship USPS Priority Mail so delivery is usually 2-3 days from the shipping date. Unless we are holding the payment instrument for clearance we ship within 5 days of the order.Back to Top
Can I have an order shipped to my P.O. Box?
Yes, we ship USPS Priority Mail so we can deliver to any address in the United States & territories and can also send to A.P.O. and F.P.O. addresses. We do need your physical address to process an order tho. You can enter your physical address in the bill to part of the invoice and your P.O.Box in the ship to part. Back to Top
Can I ship my order to a different address?
Yes, we ship USPS Priority Mail so we can deliver to any address in the United States & territories and can also send to A.P.O. and F.P.O. addresses. We do need your physical address to process an order tho. You can enter your physical address in the bill to part of the invoice and your P.O.Box in the ship to part. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen you can enter your physical address in the bill to part of the invoice and your ship to address in the ship to part. Back to Top
How are shipping charges calculated?
Shipping charges are automatically calculated for USPS Priority Mail using a link to the USPS website. All items were weighed and the total in combination with your zipcode will get you the best combined (if more than one item) or single rate. We have no handling charges.
Back to Top
Shipping charges are automatically calculated for USPS Priority Mail using a link to the USPS website. All items were weighed and the total in combination with your zipcode will get you the best combined (if more than one item) or single rate. We have no handling charges.
Back to Top
© 2002 herodepot.com |